WORLDWIDE SHIPPING

LIFETIME WARRANTY

30 DAYS FREE RETRUN

Shipping policy

Shipping Policy

At Diaels, we are committed to delivering your diamond jewelry with the utmost care and efficiency. Please review our shipping policies below:

Processing and Shipping Times

Yellow, White, and Rose Gold Jewelry: All karat options are processed and shipped within 2-4 weeks.
Platinum Jewelry: Processing and shipping time is 4-5 weeks.

Note: These timeframes apply to all destinations worldwide.

Shipping Methods and Charges

Domestic Shipping (USA):
- Standard Shipping: Complimentary for all orders.
- Expedited Shipping: Available at an additional cost; options and pricing will be displayed at checkout.
International Shipping:
- Standard Shipping: Complimentary for all orders.
- Expedited Shipping: Available to select countries at an additional cost; options and pricing will be displayed at checkout.

Please note: International orders may be subject to import duties, taxes, and fees upon arrival in the destination country. These charges are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Signature Requirements

For security purposes, all deliveries require a signature upon receipt.

Shipping Address

We ship to physical addresses only; P.O. Boxes are not accepted.

Contact Information

For any questions or concerns regarding your order, please contact us at:

Email: diaelsjewels@gmail.com
Address: 3 Peach Court, Edison, NJ 08817

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page.

Last updated: 10/01/2025

1. Introduction Welcome to DIAELS. By accessing or making a purchase on our website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services. 2. Eligibility Purchases are available only to individuals who are at least 18 years old and capable of entering into legally binding contracts. 3. Product Information We strive to provide accurate descriptions and images of our jewelry. However, slight variations may occur due to the handcrafted nature of our products. 4. Pricing and Payment Pricing: All prices are listed in the applicable currency and are subject to change without notice. Payment Methods: We accept various payment methods. Payment must be made in full at the time of purchase. 5. Order Processing and Shipping Order Confirmation: Upon placing an order, you will receive a confirmation email. This does not signify acceptance of your order; we reserve the right to cancel or refuse any order. Shipping: Orders are processed within a specified number of business days. Shipping times and costs vary based on destination and shipping method selected. 6. Returns and Exchanges Return Policy: You may return unworn and undamaged items within a specified number of days of receipt for a refund or exchange. Custom or personalized items are non-returnable. Process: To initiate a return, contact our customer service at the provided contact information. Return shipping costs are the responsibility of the customer. 7. Warranty and Repairs We offer a specified period warranty against manufacturing defects. This does not cover damage due to misuse or normal wear and tear. For repair services, please contact us at the provided contact information. 8. Intellectual Property All content on our website, including designs, images, and text, is the property of DIAELS and is protected by intellectual property laws. Unauthorized use is prohibited. 9. Limitation of Liability DIAELS is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the purchase price of the product. 10. Privacy Policy We are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. 11. Governing Law These Terms and Conditions are governed by the laws of the applicable jurisdiction, without regard to its conflict of law principles. 12. Changes to Terms and Conditions We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.