Frequently asked questions

Yes! We offer extensive customization options, including:

• Choice of metal (14K or 18K White, Yellow, or Rose Gold, or Platinum).
• Selection of different diamond shapes, sizes, and settings.
• Free engraving of initials, dates, or personal messages.
• Modifications to ring band width, prong settings, and overall design.

You can start a custom design by contacting us via email or phone. We will guide you through the process, provide sketches, and create a unique, handcrafted piece.

Custom orders typically take 3-4 weeks to craft, depending on complexity. If you need urgent production, expedited service is available at an extra cost.

Yes, engraving is free on all jewelry items. You can add initials, a date, or a short personal message. Please confirm engraving details before placing your order, as engraved items are non-returnable.

Shipping times depend on the item ordered:

• Made-to-order jewelry: 2-3 weeks for production plus delivery time.
• Ready-to-ship items: Dispatched within 2 business days.
• Custom orders: Approximately 3-4 weeks for production.

Yes, we offer international shipping to select countries. Shipping times vary by location, and additional duties and taxes may apply.

Yes, for security purposes, all orders require a signature upon delivery.

We do not offer expedited shipping. However, if you require urgent order execution, we offer an expedited production service at an additional cost. Please contact us via email or phone for more details.

We accept returns within a specified period, subject to our return conditions. Custom jewelry, engraved pieces, and final sale items are not eligible for return. For more details, please visit our Return Policy.

To initiate a return, contact our customer support team for a return authorization and instructions.

Exchanges are available within the return period, subject to product availability. Certain exclusions apply.

Yes, we provide a Lifetime Manufacturing Warranty covering defects in materials and craftsmanship.

• Manufacturing defects, such as loose prongs or setting issues.
• Issues related to craftsmanship.

• Normal wear and tear.
• Damage caused by improper use or accidents.
• Loss or theft of the jewelry.
• Alterations or repairs made by a third party.

Yes, professional cleaning and maintenance services are available at an additional cost. Services include deep cleaning, polishing, and prong tightening.

You can:

• Visit a local jeweler for professional sizing.
• Use our Ring Size Guide available on our website.

We do not offer free resizing services. If resizing is required, it is available for an additional fee.

Not all rings can be resized. Eternity bands, custom designs, and certain settings may not be eligible for resizing.

Yes, our lab-grown diamonds are 100% conflict-free and created using sustainable processes.

We use responsibly sourced metals to ensure environmental sustainability and ethical practices.